Frequently Asked Questions
Q. How will my meat products be packaged?
A. Your meat products will be cryovacced. We operate as a butcher shop would, so there won't be the sort of labels you will see on processed foods or use by dates. We prepare our range of fresh meat products, crovacc them and freeze them. Cryovacing is the process of removing all air from a specially designed plastic bag through the use of a vacuum seal. This process allows meat products to be kept fresher for longer in a refrigerator. As all oxygen is removed, this can temporarily cause something called ‘confinement odour’ when the bag is first opened, however the product is perfectly fine. This odour will subside normally within 20 minutes which will vary depending on the product that is being stored.
Q. How is my order sent?
A. Your order will be sent with Toll Priority on a Tuesday which is an overnight service to many destinations around Australia. It is very important that you are able to receive/collect your order on the day of delivery as your order is most likely going to contain perishable products. To this end, you should think about what delivery address to provide. You should also check whether Toll Priority can delliver to you within our recommedned two day period. You can check Tolls estimated delivery times to your area here. Something Wild may choose not to deliver to areas Toll Priorty cannot reach within 2 days. Neither Toll Priorty nor Something Wild take responsibility for orders that cannot be delivered because no one is at the nominated address.
Please note that due to the Anzac Day Public Holdiay Tuesday 25th April, orders place between Monday 17th April - Sunday 23rd April will be despatched from Mt Barker on Wednesday 26th April.
Q. Is there a minimum order?
A. There is a $30 minimum for an online order.
Q. In the item description, it says the product will be packed and supplied frozen, what does this mean?
A. When your order is prepared, it will be packed from products frozen after made fresh to minus 20 degrees. These products will be placed in the foam box and ice packs will be added for delivery.
Q. Can the meat products be refrozen if they arrive partially thawed?
A. If the meat products on arrival still contain ice crystals, they can be safely put back in the freezer. If the product is completely thawed, we recommend using without refreezing.
Q. What if i am not within Toll Priority's 1 to 2 day network? Can i still receive an order?
A. Please contact us to discuss alternative options that are available to your delivery area.
Q. What is the cost for delivery to my address by Toll Priority?
A. The delivery cost will vary depending on the size of your order, which will also be determined by the size of foam box that is sent. Delivery starts at $15 for up to 1kg and $21 for between 1-4kg. If your order is more than 4kg, the freight cost will reset (as an additional package will need to be sent). To work out how much you will be charged for delivery, this will be automatically be calculated for you during the checkout process. Due to the shape of some products, in some cases we may not be able to fit 4kg of product inside the box. If this occurs, you will be contacted if a separate box needs to be sent (which may incur an additional delivery charge).
Q. What payment methods do you accept?
A. We accept credit card (Visa, Mastercard) and bank deposit. If you require another payment option, please contact us.
Q. Can i collect my order locally at the Something Wild store in the Central Market?
A. Sorry, no. As we run our online store from our Mt Barker facility, to collect from our Central Market store in Adelaide, please contact them directly to enquire about the products you are interested on (08) 8410 7322.