Online Store

Privacy Policy

As of 4th August, 2013

Something Wild Australia Pty Ltd  is committed to protecting the privacy of all our customers while using the most powerful software to deliver an enjoyable and safe online experience. This Privacy Statement applies to the website, online shop and covers data collection and usage. By using the Something Wild website, you consent to the data collection practices which are outlined in this statement.


Collection of your Personal Information

By becoming a member of the Something Wild online store, personal information such as your name, address, telephone number and email address will be collected as part of the signup process. There is also anonymous information that is collected from all visitors in regards to your computer hardware. This includes your IP address, browser type, referring website addresses and the duration that you have spent on our website.

The above information is used by Something Wild to maintain and improve on the current online experience for customers and to provide information and statistics on general usage of our websites. It is important to remember that if you disclose any personal information in a public forum that we administer (Such as our Facebook Groups or Brand Websites), this information could possibly be obtained and used by others not associated with Something Wild Australia Pty Ltd.

Something Wild Australia Pty Ltd recommends that if you decide to post links on our website to others that you view the privacy statements of the associated website to ensure you have full knowledge of how they might use the information that you have posted. Something Wild Australia Pty Ltd cannot be held responsible for any information that is posted on websites that are not directly related to our company.


Use of your Personal Information

Something Wild Pty Ltd will collect and use your personal information to run the Something Wild online store and deliver the services that you have requested (e.g. Delivery of your orders and notification emails). Unless otherwise notified by you as the customer, you may be contacted to complete surveys that relate to the products and services that we offer.

Somethig Wild Australia Pty Ltd will not sell, rent or lease our customer lists to any third parties not directly linked to our company. From time to time, we (Something Wild) may contact you with special offers from our business partners which we believe will be of mutual benefit to you. When this occurs, your information will not be transferred to the third parties involved. In some cases, Something Wild may provide your data to trusted third parties, which is likely to be used to complete a transaction. The most common instance of this occurring is providing this information to delivery couriers to complete your order.

Something Wild will disclose your information without notice if required to by law. In the event that this does occur, we are conducting this action in good faith on request from the applicable authority.


Use of Cookies

The Something Wild website and our other websites use “Cookies” which are used to personalise your online browsing experience. Cookies work by recording what activity you conducted previously when visiting a website. These pieces of information are recorded into a text file and when you return to the same website, this file will be activated  and will simplify your browsing experience by essentially saving time which your normally have to spend re-entering the same information.

The cookies that are part of our site are used for the sole purpose of maximising the user experience when visiting Something Wild online. You as a user have the ability to accept or decline cookies. By default, the majority of web browsers will automatically accept cookies. If you would like to change these settings, they can normally be found in the ‘Internet Options’ section of your Internet browser. It is also possible that if you decline to accept cookies, you overall browsing experience may be restricted.


Security of your Personal Information

Something Wild Austraia Pty Ltd will protect your personal information from unauthorised access within the online store component of our website. This will ensure information such as credit cards and address details remain protected. We help to protect your information by encrypting the associated data through the use of Secure Socket Layer (SSL) technology in our checkout process. You will always be able to identify a secure website when you can see a small padlock icon that appears generally near the bottom right hand corner of your screen.


Changes to this statement

Something Wild Australia Pty Ltd may at any time update our privacy statement in the future based on customer feedback and additionally to meet our company requirements. We recommend that you review this privacy statement when necessary to ensure that the privacy statement has not changed since your last website visit. To identify which version of the privacy statement this is, please refer to the date at the top of this page.


Contact Information

Something Wild Australia Pty Ltd is happy to receive any questions, comments or concerns in regards to this policy. If you believe that we have not adhered to this statement, please contact Something Wild through admin@somethingwild.com.au. We will aim to respond to your email in a time efficient manner.

 

 

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at onlinestore@somethingwild.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Stall 55, Adelaide Central Market 44-60 Gouger Street Adelaide, SA, 5000 .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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